Managing Cultural Differences

 

 

 

 

 

 

 

Stereotyping

 

 

 

 

 

 


 



 

Diversity...will be the engine that drives...the corporation of the 21st Century. 

Successful global managers will be able to manage this diversity for the innovative and competitive edge of their corporations."
 Stephen H. Rhinesmith, A Manager's Guide to Globalization



The Cultural Minefield...

 

Understanding and effectively interacting within the cultural groups to which we belong is like walking through a minefield.  Being culturally savvy means much more than just understanding the culture of other groups or countries.  It means understanding who you are and your own cultural dynamic.

Consider the following "cultures", and the impact on your life:

  • Where you were born

  • Your nationality & heritage

  • How you were raised & your family life

  • The schools you attended

  • Your religious preferences

  • Your profession

  • Your company and its corporate culture

  • Your gender

For example, consider what it means to say you are an American.  A recent search in Yahoo for "American Culture" pulled up 56 categories!  America, once considered a global melting pot, is now viewed as a salad bowl filled with a large variety of ingredients.

The new cultural paradigm - Many countries throughout the world are embracing the Internet as an efficient and cost-effective method of communication, a new way of accessing markets and consumers, and an unlimited source of information.  

This "high tech - low touch" way of communicating has already had a great impact on the way in which people interact and will undoubtedly lead to new challenges in managing cultural differences.

Responses to Cultural Differences...


How do people respond to cultural differences?  

Ignore them and hope they will go away, believing that to focus on the differences will just make the problem worse.  

Fail to manage cultural differences and risk experiencing culture shock.

Recognize the importance of dealing with cultural differences and the possible consequences of taking no action.  

Manage cultural differences -- learn to appreciation various cultures, and understand the positive impact of being culturally savvy. 

 

Stereotyping


Stereotyping is a risky, offensive, and non-productive exercise.  Ethnic jokes may be humorous, but are build on a foundation of misinformation and bias. A business strategy based on this assumption is doomed to fail.  






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