There are many things that companies in the hospitality industry can do provide exceptional and memorable customer service for their international visitors. Now that the world is recovering from Covid, it is anticipated that the number of tourists and business travelers will increase. How does your orgnization distinguish itself?
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Evaluate your organization's strategy for attracting global visitors, e.g. presence on global social media, marketing materials, feedback on review sites. |
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| 2. |
What special services or amenities will be most attractive to your target audiences? |
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Learn about culture and customs to better understand expectations. What are some important do's and taboos in different cultures? |
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How is exceptional customer service defined in other cultures? |
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Remember that many visitors may not speak English as their native language.
Be patient, understanding, respectful and flexible. |
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Provide information in languages, other than English. This will help guests feel more comfortable and welcome. |
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Consider learning some words, expressions and greetings in other languages. But, evaluate which cultures enjoy this effort and those that might not. Understand what are appropriate and inappropriate topics for conversation. |
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Patience is a good virtue. "With time and patience the leaf of the mulberry becomes satin" (Chinese proverb). |
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It is particularly important to understand "face" when working with people from Asian countries. |
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When giving souvenirs and small gifts, be sensitive to cultural customs. For example, it isn't a good idea to give a Chinese man a green hat.. |
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