| • |
To increase the participant’s intercultural competency and confidence in understanding and working with Vietnamese
counterparts |
| • |
To present an overview of key elements of the Vietnamese culture and their impact on workplace behaviors, performance and communication styles, to include common misperceptions and stereotypes relative to American and Vietnamese working styles. This will include an understanding of core Vietnamese values, the historical foundation of Vietnamese beliefs, perceptions and business
behavior |
| • |
To identify differences in American vs. Vietnamese communication styles, presentation skills, motivational strategies, and issues resolution
styles |
| • |
To acquire practical skills and behaviors and develop best practices to effectively and productively communicate with customers and colleagues, to include business and social contexts, pro-active listening and feedback skills, practical discussion, negotiation, e-mails, face-to-face meetings and
teleconferences |
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| Customized Key Learnings... |
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|
| • |
Introduction to Vietnam and its business environment |
| • |
Core Vietnamese value |
| • |
Building relationships & trust |
| • |
Understanding the importance of face |
| • |
Comparison of workplace cultural values: Vietnamese and American |
| • |
Communication styles and Vietnamese English |
| • |
Leadership styles and decision-making |
| • |
Importance of time |
| • |
Effective negotiations |
| • |
Challenges and recommendations for expatriates |
| • |
Best practices & building strategies |
