Cultural Savvy Customizable Programs 

Open Enrollment Workshops

Working Across Cultures

Cross-cultural Training  - the Key to Global Success Establishing Credibility and Building Relationships Understanding Global Communication Styles Comparing and Contrasting Global Cultures Global Management Styles  Customer & Partner Relationships  Dealing with Culture Shock  Negotiating Across Cultures Bridging the Skills Gap Leading, managing and working on global virtual teams

Preparing for an Expatriate Assignment

"The intent of pre-departure training is to prepare the expatriate as much as possible prior to actually arriving at the foreign assignment to facilitate adjustment, help avoid costly mistakes, and begin the foreign assignment in a positive and productive a manner as possible." Managing a Global Workforce By Charles M. Vance, Yougsun Park Living and Working in..." Series are workshops designed for expatriates and their families embarking on an overseas assignment. OBJECTIVES OF THE PROGRAM To provide participants with a better understanding of their own cultural values and of the role of culture when communicating with people from other backgrounds. To increase the participants’ understanding of other cultural values, beliefs and attitudes and how they apply to living and working in another culture. To provide information on important aspects of daily life in another culture including housing, shopping, banking, health care, child care, leisure time activities, religion, establishing friendships, entertaining and social etiquette.  To provide information on important aspects of working in another culture including management style, decision-making, problem-solving, meetings, negotiations, presentations and business etiquette. To provide participants with strategies for effectively handling their own and their family’s adjustment process including advice for moving abroad with children and tips and information for the expatriate spouse.

Building Effective & Productive Global Virtual Teams

"Organizations are increasingly turning to global virtual teams to gain a strategic advantage."  From:  How Intercultural Competence Drives Success in Global Virtual Teams - Leveraging global virtual teams through intercultural curiosity, sensitivity, and respect.  Read article Important issues to consider:  Global Paradigm Shift Corporations are becoming information-based, electronically connected and globally interdependent.  The focus on globalization is driving organizations to use communication technologies to resolve issues of distance, time and culture.  Technology is seen as a “solution” to cultural and geographic differences as workforce fragmentation increases.  Virtual team members are increasingly multicultural, geographically dispersed and cross-functional.  Global Team Challenges The greater the space, distance, time, complexity of task or diversity of team members the greater the chance for failure. Technology challenges a team member’s ability to retain their own cultural processes and identity. Technology intensifies cultural variables of time, communication, relationship and power distance. Linking Inputs and Outputs How does culture impact communication? How is conflict managed or feedback given? How is power and authority distributed? How are decisions made and by whom? Are all communication technologies available? Is there a resistance to certain technology/media in other cultures? Are team members trained in and comfortable with communication media? Is the technology culturally biased? Does the simplest technology work best? Do you have an established network? Is the chosen technology practical or reliable? Do you have training and support globally? Is your communication channels secure? Will e-mail be the backbone of the global team?

Country or Regions Specific

Country/regional profile - geography, history, social structure Core values and societal norms  The business environment & current affairs Business etiquette & protocol Significant ways in which people across cultures differ Communication & negotiation styles, conversation topics Meetings & presentation styles The challenges of using English Building effective relationships Leadership styles & decision-making  Exchanging information Getting around in the country - practical information

Cross-cultural Communication

Understanding communication differences across cultures and why this is important Communication styles and how to recognize them Communication breakdowns and how they can be avoided Communication and relationship building techniques Written, online and spoken communication etiquette and protocol Non-verbal communication - learning to read body language  Learning a foreign language - what you need to know The importance of effective small talk in building relationships How to become an effective cross-cultural communicator Voice improvement & accent reduction

International Etiquette & Protocol  Forms of address, hierarchy, names, titles Greetings & introductions  Business card protocol  Gift giving protocol Gestures & body language Time, space, & punctuality Meeting & seating protocol Hosting & being hosted Scheduling appointments Business entertaining - hosting & being hosted Dining & drinking etiquette, giving toasts Netiquette - manners for today's cyber world International Etiquette & Protocol Certification Course Using English for Global Communication  About the English Language American English - a brief history Understanding American Business English English spoken around the world Effective communication Verbal - Non-verbal – gestures, body language, eye contact, attire Written communication – letters, email, websites

OPEN ENROLLMENT WORKSHOPS If you are interested in attending a open enrollment workshop, please contact us at culturalsavvy@yahoo.com  Contact us to learn more about our Cross-cultural Training Services can benefit your company or organization.