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Working
Effectively with the Japanese Workshop
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WHY JAPAN?
1. The world's second-largest market
Japan is a promising market, with a market scale ranking near the top of developed nations...
2. Sophisticated consumers with high purchasing power
Japanese consumers are early adopters and move fast to stay on the cutting edge of the latest technologies...
3. World-class companies and SMEs with unique technologies
Japanese companies of all sizes (from small ventures to major multinationals) produce unique and innovative products and services...
4. Loyalty and commitment to long-term partnerships
Foreign-affiliated companies have long found their partnerships with Japanese companies to be ones of loyalty and commitment...
5. World's center for technological innovation and product development
Partnerships with Japanese companies enable foreign-affiliated companies to leverage their respective talents, which is vital to remaining globally competitive...
6. Access to new Asian markets
East Asia continues to grow at an astonishing pace and economic integration in the region continues to increase...
7. Favorable business climate
Japan's attractiveness as an investment destination is increasing, as the government works to improve the business environment...
8. Rapidly growing broadband society
Japan has the world's fastest and most cost-effective broadband environment and is rapidly moving towards becoming a true ubiquitous society...
9. Expanding environmental market
Japan's environmental market has rapidly expanded since the second half of the 1990s due to the government's advancement of environmental laws...
10. Booming business in silver care and retirees
As Japan's population over 65 grows in the coming decades, these consumers will create demand in various sectors, such as biopharmaceutical foods, senior care services and others...
Source: JETRO 2006
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Working
Effectively with the Japanese - Sample Workshop
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One of the key challenges facing both U.S. and Japanese companies working in today’s global environment is to understand and effectively managing cultural differences. There is no doubt that culture can have a significant impact on business behavior and management styles. Significant cultural differences between the Unites States need to be understood in order to leverage business relationships.
Workshop Objectives:
- To increase the participant’s competency and confidence in understanding and working with Japanese counterparts
- To present an overview of culture and its impact on business behavior and communication styles, to include common misperceptions and stereotypes relative to U.S. and Japanese business styles
- To analyze aspects of doing business specifically with Japan, to include an understanding of Japanese values and culture
- To identify differences in U.S. vs. Japanese management styles and communication styles
- To begin to develop skills to effectively and productively communicate with Japanese
- To identify and practice key skills and behaviors to facilitate communication and teamwork between U.S. headquarters and Japanese employees and customers
Sample workshop modules:
CULTURAL MINDSETS – THE “WHY” BEHIND THE BEHAVIORS
- Harmonious relations – Wa
- Proper form – Kata
- Hierarchal Order – Ue /Shita; Tateshakai
- Situational Principle – Ba
- Meaningful Silence – Ma
- Inside/outside group – Uchi / Soto
- Social reciprocity – On / Giri
- Double standard – Honne / Tatemae
- Face – Kao
JAPANESE BUSINESS PRACTICES
- Management style
- Teamwork in Japan
- Decision-making style
- Negotiating with Japanese
- Japanese quality standard
- Understanding Japanese customers and customer service
- Changes in Japanese business culture
- Gender issues
ETIQUETTE AND PROTOCOL
- Greetings
- Business card exchange
- Dining etiquette
- Gift-giving
- Hosting and being hosted
COMMUNICATION SKILLS BUILDING
- Japanese and American Communication Styles
- Non-verbal communication, body language, gestures
- Understanding “yes and no”
- Working with interpreters
- Face to face, teleconference and email communication
- Japanese & American Style Meetings
- Understanding Japanese English
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Please
contact us for information and to discuss how our
Japan Services Programs
can help you understand these cultural differences and learn strategies for working effectively with your
Japanese business partners, vendors, employees and customers.
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