Communication is more than just words.  
It is both verbal and non-verbal.  Actually only about 20 percent of all communication is verbal.  80 percent of communication is non-verbal which includes gestures, greeting and presentation styles, body language, facial expressions.

21st Century Communication

Key to Success    =    Information Technology

Information technology will be the way to bring global communities together and manage multicultural diversity.  Some of the ingredients include:

    Development of global communities

    Multi-cultural communication. 

    Global organizational & multicultural management

    Trained global managers

    Technological competence

    Cross-cultural training as a corporate strategy

    "Groupware", or bringing together people and places

    Multilingual managers

    Acknowledgment of the importance of human relations